Computer Information Technology Course Descriptions

CTS 115 Information Systems Business Concepts

The course introduces the role of IT in managing business processes and the need for business process and IT alignment. Emphasis is placed on industry need for understanding business challenges and developing/managing information systems to contribute to the decision making process based on these challenges. Upon completion, students should be able to demonstrate knowledge of the ‘hybrid business manager’ and the potential offered by new technology and systems.

Course Hours Per Week: Class, 3; Lab, 0
Semester Hours Credit: 3
Prerequisite: None
Corequisite: None
CTS 115 Course Outline


CTS 120 Hardware/Software Support

This course covers the basic hardware of a personal computer, including installation, operations and interactions with software. Topics include component identification, memory-system, peripheral installation and configuration, preventive maintenance, hardware diagnostics/repair, installation and optimization of system software, commercial programs, system configuration, and device-drivers. Upon completion, students should be able to select appropriate computer equipment and software, upgrade/maintain existing equipment and software, and troubleshoot/repair non-functioning personal computers.

Course Hours Per Week: Class, 2; Lab, 3
Semester Hours Credit: 3
Prerequisite: None
Corequisite: None
CTS 120 Course Outline


CTS 130 Spreadsheet

This course introduces basic spreadsheet design and development. Topics include writing formulas, using functions, enhancing spreadsheets, creating charts, and printing. Upon completion, students should be able to design and print basic spreadsheets and charts.

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: None
Corequisite: None
CTS 130 Course Outline


CTS 155 Tech Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems.

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: None
Corequisite: None
CTS 155 Course Outline


CTS 217 Computer Training/Support

This course introduces computer training and support techniques. Topics include methods of adult learning, training design, delivery, and evaluation, creating documentation, and user support methods. Upon completion, students should be able to design and implement training and provide continued support for computer users.

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: None
Corequisite: None
CTS 217 Course Outline


CTS 220 Advanced Hard/Software Support

This course provides advanced knowledge and competencies in hardware and operating system technologies for computer technicians to support personal computers. Emphasis is on configuring and upgrading; diagnosis and troubleshooting; as well as preventive maintenance of hardware and system software. Upon completion, students should be able to install, configure, diagnose, perform preventive maintenance, and maintain basic networking on personal computers.

Course Hours Per Week: Class, 2; Lab, 3
Semester Hours Credit: 3
Prerequisite: CTS 120
Corequisite: None
CTS 220 Course Outline


CTS 255 Advanced Technical Support Functions

This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Topics include technical support management techniques, evaluation, and methods of deployment for technical support technologies. Upon completion, students should be able to determine the best technologies to support and solve more complex technical support problems.

Course Hours Per Week: Class, 2; Lab, 2
Semester Hours Credit: 3
Prerequisite: CTS 155
Corequisite: None
CTS 255 Course Outline