IT Service and Support

Use the planning tool in Self-Service to set up your plan of study.

  • Support computer hardware and software
  • Provide user instruction or training
  • Implement procedures for system maintenance

2018 – 2019 Plans of Study

IT Service and Support Associate Degree (pdf)

IT Foundations Certificate (pdf)

Associate Degree (A25590H) / 5 Semesters
Course Class Hours Lab Hours Credit Hours Remarks
FALL SEMESTER, 2018
ACA 122 College Transfer Success 0 2 1  
CTI 110 Web, Programming, & Database FoundationCC 2 2 3  
CTI 120 Networking & Security Foundation 2 2 3 Online or Hybrid
CTS 115 Information Systems Business Concepts 3 0 3  
CTS 120 Hardware/Software Support 2 3 3  
ENG 111 Writing and Inquiry*GE 3 0 3  
SPRING SEMESTER, 2019
CTI 140 Virtualization Concepts 1 4 3 Online or Hybrid
NOS 230 Windows Administration I 2 3 3  
CTS 220 Advanced Hardware/Software Support 2 3 3  
SEC 110 Security Concepts 2 2 3 Online or Hybrid
MAT 143 Quantitative Literacy*GE 2-3 2 3-4  
OR MAT 171 Precalculus Algebra*GE        
SUMMER TERM, 2019
ENG 112 Writing/Research in the DisciplinesGE 3 0 3  
Social/Behavioral Sciences ElectiveGE 3 0 3  
Humanities/Fine Arts ElectiveGE 3 0 3  
FALL SEMESTER, 2019
CTS 155 Tech Support Functions 2 2 3  
NOS 130 Windows Single User 2 2 3  
NET 125 Introduction to Networks 1 4 3 Mini I, Hybrid
NOS 120 Linux/UNIX Single User 2 2 3  
SPRING SEMESTER, 2020
CTS 255 Advanced Tech Support Functions 2 2 3  
CTS 217 Computer Training/Support 2 2 3  
NOS 125 Linux/Unix Scripting 2 2 3  
NOS 220 Linux/Unix Administration I 2 2 3  
WBL 110 World of Work** 1 0 1 Online
WBL 111 Work-Based Learning I** 0 10 1  
Total Semester Hours Required for AAS Degree: 66-67


*DRE 096, DRE 097, DRE 098; or DMA 010, DMA 020, DMA 030, DMA 040, DMA 050, DMA 060, DMA 070, DMA 080 may be required based on placement test results.

GE Fulfills the general education requirements for this degree.

CC Computer competency is assessed.

Humanities/Fine Arts Electives – Choose one of the following: ART 111, ART 114, ART 115, ART 116, ART 117, ART 121, ART 131, ART 171, ART 240, ART 244, ART 281, DRA 111, DRA 122, ENG 231, ENG 232, ENG 241, ENG 242, ENG 273, HUM 110, HUM 115, HUM 120, HUM 122, HUM 150, HUM 160, MUS 110, MUS 112, PHI 215, PHI 240, REL 110, REL 211

Social/Behavioral Sciences Electives – Choose one of the following: ANT 210, ANT 220, ECO 251, ECO 252, GEO 111, HIS 111, HIS 112, HIS 121, HIS 122, HIS 131, HIS 132, POL 120, POL 220, PSY 150, SOC 210, SOC 220, SOC 225

**Requires prior approval by Work Based Learning Coordinator

VA Students: An approval signature from the VA office is required before registering. Some courses may not be certifiable.

The above plan of study is the standard curriculum for the above program. Any deviation from the prescribed curriculum must have approval in advance. All prerequisite course requirements must also be met. To graduate the student must successfully complete all the required courses, the required credit hours for electives, and have at least a 2.0 overall grade point average. This plan of study is subject to change when the college thinks such action is in the best interest of the student or the program. It is the responsibility of the student to meet requirements for graduation. If accepted students do not enroll for three successive semesters, they must contact Admissions and Advising Services to determine if readmission is necessary.